PET-CO, Free ads, Equestrian products, Pet products, United kingdom - Worldwide - PET-CO Terms

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PET-CO Terms

General terms/conditions.

1) Our number one priority is to dispatch your products as fast as possible.

2) All sizes, colours and designs are approximate, as we rely on third parties for that information.

3)  Product alternatives can be sent, of the same basic specification and quality, but the appearance / shape or size may vary, this is due to the manufacturers changing or modifying their new product lines on a regular basis.

4)  Orders can be part full-filled, and part refunded.

5)  Orders cannot be cancelled or altered in anyway when we start processing your order.

6)  We will be happy to refund a product up to a 14-day period, provided (in the case of any non-defective products) it is returned:

·         Unused and with all original components

·         In its original packaging (with the tags if applicable)

·         In a resaleable condition security seal(s) intact (where applicable)

·         With its proof of purchase

·         With any free items that came with the product (where applicable)


Then you will receive a returns number.


*Please note:


If the item has been inspected and is not returned as described, we reserve the right to reject the refund or offer a partial refund depending on the condition of the item returned.


Including but not exclusively:


If you're returning a DVD, music, or software product, it must be unused and in its original sealed packaging.


If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.


7)  UK Delivery times are to be used as a guide but can be subject to change. Delivery costs are to be used as a guide but can be subject to change including but not exclusively Highland and Islands.

8)  Any parcel(s) that are not delivered due to the following reasons including but not exclusively:


Incomplete, or incorrect addresses given / customer’s absence or not being able to gain access to the delivery address, will be charged, a second dispatch charge.


9)  Any products delivered to you damaged, or with manufacturing faults, must be reported to us, within 24 hours of you receiving your order.


Then you will receive a returns number (Please note that we reserve the right to refuse any return which does not include a returns authorisation number).


When we receive the products(s) and they have been inspected, you will then receive a full refund.


The returns postage: Product(s) up to 2kg we refund the equivalent of second class. Product(s) over 2kg we refund the equivalent of a standard parcel.


10) All items with a * (Asterisk symbol), are excluded from our 14-day money back policy. these items are non-refundable.


11) Out of stock items can be used to pay for any additional shipping costs, for your main order.


12) Claims can only be made after 14 working days (2 weeks) have elapsed from dispatch.


If you still have not received your parcel; you will receive a full refund for the item(s).


The reason we ask you to wait, is that the carriers would not consider any parcel(s) as lost until this time frame has elapsed, then the parcel will be deemed as lost.


Example of delays: adverse weather / sent to the incorrect sorting office and then redirected.


You must notify us of a lost parcel within 15 days from dispatch, or we will be unable to claim for loss of the item(s) from our carriers and therefore unable to replace your goods.


13) We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information is entered onto our E-store. However, if we detect or identify an error in the price of any Products you ordered.


(Prices, offers and items available on the Website are always subject to change).


If we discover an error in the price of goods you have ordered, we will inform you as soon as possible by email and give you the option of reconfirming your order at the correct price or cancelling the order altogether.


If we are unable to contact you, we will treat the order as cancelled.


Note: Worldwide delivery’s, we cannot guarantee delivery times, although we will dispatch your order to the appropriate country United Kingdom, or internationally as fast as possible.


In the unlikely event of any Union strikes or flight delays also any Custom checks or confiscations, which are beyond our control and acts of God, unfortunately we can take no responsibility.


PET-CO Ads. terms/conditions.


1) This site contains material in the form of adverts submitted by third party advertisers.

and we accept no responsibility for the content or accuracy of such adverts, nor do we make any guarantee of the contents of this site in respect of the existence or availability of anything advertised whatsoever.


2)  Those advertisers are responsible for ensuring that material submitted for inclusion on the site complies with all legal requirements,

although acceptance of advertisements on the site is subject to our discretion, we do not accept liability in respect of any advertisements.


3)  The seller is responsible for gaining any photographers approval prior to forwarding photographs to PET-CO to use on the web site.

We cannot be held responsible for any issues arising due to copyright protection on photographs.

All photographs used on the web site must have the prior consent of the photographer.


4)  We accept adverts at our own discretion. PET-CO has a right to reject any adverts if feels does not comply with the terms and conditions of advertising.

We do not have to justify our reasoning for the rejection of any adverts. Including but not exclusively: Selling retail goods, directly or indirectly.


5)  No Ads / web site links will be accepted if the web site being linked to is a competitor to PET-CO in any way.

If the web site being linked to offers, accepts, promotes or is associated with selling retail products from third party advertisers the web site link will be rejected.


6)  No duplicate ads.

7)  We can modify Ads including but not exclusively, wording, or descriptions within the advertisement, to meet our requirements.


Note: We think animal welfare is very important, so if you’re thinking of purchasing a new Cat / Dog / Horse or Pony, please remember they can live for many years,


they will need care and companionship, access to regular water / food & grooming, regular veterinary care.


Just some of the things to remember, before purchasing your new addition.


Privacy Policy.


1)  We collect information for the following reasons:

2)  Completion and Support of Current Activity

3)  All data collected on this website is for invoice and shipping only and will under no circumstances be passed onto any third parties.

4)  Some other companies pass on your details to third party representatives who may wish to contact you in the future regarding sales of related products.

5)  We do not sell, trade, or rent your personal information to third parties.

6)  Leading brand names, at great prices!


All rights reserved.

Registered Company in the United Kingdom

© Copyright 2006 Ltd


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