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Contact us
Company Office
PET-CO.co.uk Ltd
1 Peveril Gardens,
Newtown,
Disley,
Stockport,
SK12-2RG.
Want to e-mail us? Just! complete the contact form, on the home page, your enquiry will be dealt with, within 24 hours. Simple!
Want to write to us? Just! Post your letter to the following company office address: 1 Peveril Gardens, Newtown,Disley, Stockport, SK12-2RG.
All rights reserved.
Registered Company in the United Kingdom
© Copyright 2006 PET-CO.co.uk Ltd.
Website FAQs
Is your website secure?
Yes, we use PayPal.
protection against unauthorized payments sent from your account.
Not only do we help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account.
Understanding the Status of Your Order.
The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process.
When will my delivery be dispatched?
Your delivery will be dispatched as soon as soon as the order has been picked and packed. You will receive an e-mail to confirm your order has been dispatched.
How long will my delivery take to arrive?
Orders are usually received 1-3 days after dispatch.
Can I choose a delivery address that is different from the billing address?
Yes, you can choose a delivery address that is different from the billing address. So for example your billing address can be your home address but you can choose to have the product(s) delivered at your work / office address.
What do I do if the product(s) I want is out of stock?
We receive deliveries into our storage facilities on a regular basis. If the product(s) are due in shortly this will be stated on the availability. Some product lines will be unavailable due to supply, or discontinued lines, so please check back regularly.
What is your returns policy for online orders?
PET-CO No-Hassle Returns, your satisfaction is what matters most.
That's why we make our return policies easy and convenient for busy Pet owners just like you.
We will be happy to refund a product, provided (in the case of any non-defective products) it is returned in its original, undamaged packaging.
How do I return items bought via the website?
You can:
Contact Customer Service.
Stating the reason for the return, we will then email you back with further instructions and a returns authorisation number.
What is your refund procedure for online orders?
If goods are being returned to us we will action a refund upon receipt of the goods back into our facilities.
How long does a refund take to process?
Refunds are usually completed after 24 hours of confirmation of acceptance.
Will you refund my original delivery charge if I return goods?
We will refund your original delivery charge when a product is defective, but not when a product is simply unwanted.
We are here to help.
All orders are packaged and labelled, then dispatched directly from our storage facilities.
We can help you with order enquiries, update your classified adverts information, help with resetting your password, process a return, and much more!
When placing your order, you will be charged a flat fee for delivery.
UK Delivery:
All orders, come with a £3.95 *standard delivery charge.
*Additional charges can apply.
Delivery to areas such as, including but not exclusively: Highlands, IOW, IOM, Scottish Islands, Channel Islands, and remote locations, may be charged an additional fee and worldwide deliveries.
Worldwide Delivery:
When we receive your order, we will then find an exact delivery price for that parcel(s), you will then be invoiced by e-mail to pay any outstanding shipping costs, once you have paid our secure e-mail payment, your goods will then be dispatched, alternatively you may have a full refund, for your order.
(Please note we require a reply within 2 days, if after this we have not heard from you, we will either try to complete your order or, we will arrange for the order to be cancelled, and any monies returned immediately to its original payment provider *see our terms and conditions)
We regret that due to flying restrictions, liquids, aerosols, and gels can no longer be delivered outside the UK and Ireland.
If you have any further questions not answered in this section please contact us, using the contact form on the home page.